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Have a good one!īe sure to get back to me if you have additional questions while working with customer balance. I'll be here ready to lend a helping hand. If there's anything else that I can help you with aside from understanding the negative balance of your customer, please let me know the comments below. You may also read this reference that'll allow you to share a document showing all business activities made by a certain customer: Create and Send Customer Statements in QuickBooks Online. And this article will show you the steps on how to do so: Create and Apply Credit Memos in QuickBooks Online.
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Once done, you may need to give a refund to your customer showing the overpayment they made. Enter the amount equal to the negative balance.Under PRODUCT/SERVICE, select the item you remember listed on the invoice linked to the last payment made.Select the name of the customer with the negative balance in question.That's why we need to create a credit memo to fix this. Enter the items youre giving a credit for, then select Save & Close. From the Customer:Job drop-down, select your customer. From the Customers menu, select Create Credit Memos/Refunds. Now to get rid of this, you'll have to create an entry that'll offset the negative balance. QuickBooks makes it easy to give money back or credit to your customers. This is the reason why you're seeing a negative balance upon reviewing the list of their transactions. I'm here to help you fix this, customers make a payment to an invoice you've sent to them, an overpayment may happen of the time. Select Customize, then make the following customizationīe sure to get back to me if you have additional questions while working with customer balance.
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Search for the Journal report in the search bar.In case you want to review the entries made, you can pull up or print a report for Journal. To learn more about Journal entry click on this article: Create a journal entry in QuickBooks Online. Enter information in the memo section so you know why you made the journal entry.Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other.On the next line, select the other account you're moving money to or from.On the first line, select an account from the Account field.To create a journal, you can follow these steps: However, I'd still suggest consulting an accountant first to make sure correct accounts are used. This allows you to move money between accounts and force your books to balance in specific ways. In your case, we can create a journal entry. I appreciate you for getting back with additional information, michele49.Ī negative customer balance can be resolved by applying credit memos to offset the entry.